QnA

Questions and answers

How can I send my parcel donation?

From 24 December to 18 January, you can hand in your parcel at any Swiss post office. Just write 2 x Christmas on it, as the Post Office has pre-printed address labels and will deliver the parcel free of charge to the Swiss Red Cross.

Can I have my parcel picked up at my home?

Yes, from 24 December to 18 January, you can ask the post office to pick up your 2 x Christmas parcel from your home free of charge. Simply register your parcel at www.post.ch/2xweihnachten and the post office pick@home service will come and collect it.

What can I put in my parcel?

Only fill your parcel with foodstuffs with a long shelf life and hygiene products. Foodstuffs must have a shelf life of at least six months. Tinned goods, rice, flour, oats, pasta, soups and other dried foodstuffs are particularly suitable. Toiletries, toothpaste and toothbrushes and female hygiene articles are also appropriate. Products for small children, such as baby food and care products and nappies/diapers are also in great demand.

Why can I only donate toiletries and food with a long shelf life?

Food and toiletries are everyday necessities needed by all households. Your donation will help make life a little easier for people in need.

How large and heavy can my parcel be?

Maximum size: 100 x 60 x 60 cm Maximum weight: 30 kg

How will my cash donation to the 2 x Christmas campaign be used?

Your cash donation will support people in need in Armenia, Bosnia & Herzegovina, Kyrgyzstan and Moldova. These include the elderly and the sick, single parents and their children, and a range of other people who are less fortunate in life. Thanks to your donation, the Swiss Red Cross and the local Red Cross and Red Crescent societies can support them with locally purchased food and other basic necessities. Cash donations are only used for winter aid projects abroad.

How can I make a cash donation to 2 x Christmas?

You can donate cash to the 2 x Christmas campaign all year round: Donate directly online or by transferring money to our post office account: Swiss Red Cross, 3001 Bern; Post-office account No. 30-9700-0; IBAN CH97 0900 0000 3000 9700 0; Endorsement: 2 x Christmas campaign

Can I donate money to help people living in poverty in Switzerland?

Cash donations to the 2 x Christmas campaign are only used to support winter aid projects in Armenia, Bosnia & Herzegovina, Kyrgyzstan and Moldova. You can easily support people living in poverty in Switzerland by buying a parcel on coop.ch, without the need to make up your own parcel. Parcels are available on coop.ch or in the Prämienshop for CHF 20, 50 or 100. The goods will be delivered directly to the Swiss Red Cross, which will distribute them to people in need throughout Switzerland.

In which Coop outlets can I buy ready-made parcels?

In all Coop Megastores and select Coop City department stores.

Coop City Coop City Aarau, Coop City Basel am Marktplatz, Coop City Basel Pfauen, Coop City Bern Ryfflihof, Coop City Fribourg, Coop City Genève Fusterie, Coop City Lausanne Au Centre, Coop City Olten, Coop City Sion, Coop City Winterthur, Coop City Zug, Coop City Zürich Bellevue, Coop City Zürich St. Annahof

Coop Megastores Aarau Telli, Aarber, Affoltern am Albis, Allaman Littoral Centre, Bachenbülach, Basel Spalemärt, Basel St. Jakob-Park, Bassecourt, Bern Wankdorf, Biberist, Biel/Bienne Bahnhof/Gare, Biel/Bienne Boujean, Bulle le Carô, Canobbio Ipermercato Resega, Carouge La Praille, Châtel-St-Denis, Chaux-de-Fonds Entilles, Chaux-de-Fonds Eplatures Centre, Chur Quader, Chur West, Collombey, Conthey Bassin, Crissier, Dielsdorf, Dietikon Silbern, Dietlikon Center, Egerkingen Gäupark, Feuerthalen Rhymarkt, Frauenfeld Schlosspark, Frenkendorf, Frick, Genève Eaux-Vives, Grenchen Zentrum, Haag, Heimberg Center, Hinwil Center, Kaiseraugst, Kreuzlingen Karrussell, Kriens Pilatusmarkt, Langenthal Tell, Langnau Ilfiscenter, Laupen, Losone Ipermercato Cattori, Martigny Cristal, Matran Centre, Mels Pizolcenter, Montagny-près-Yverdon, Münchenstein Gartenstadt, Muri AG, Netstal Wiggispark, Neuchâtel Maladière, Oberwil Mühlematt, Oftringen Perry Center, Onex, Pfäffikon SZ Seedamm, Reinach AG, Rennaz, Rickenbach, Schenkon, Schönbühl Center, Seewen-Markt, Signy Centre, St. Gallen Gallusmarkt K., St. Gallen Shopping Arena, St. Moritz, Therwil, Tenero, Unterentfelden, Vernier Blandonnet, Vich, Villars-sur-Glâne, Visp Eyholz Center, Volketswil Volkiland, Weinfelden Thurmarkt, Wettingen Tägipark, Winterthur Grüzemarkt, Wohlen, Würenlingen Aarepark, Zürich Eleven, Zürich Letzipark, Zürich Sihlcity Supermarkt

Will my parcel be forwarded directly to someone in need?

No. All parcels are unpacked and the goods sorted. The items are then distributed by the Red Cross cantonal associations to people living in poverty throughout Switzerland. This helps us ensure that the donated goods are in perfect condition. It also means that we can distribute the goods appropriately. For example, baby products and women’s hygiene products only go to households that actually need them.

How can my company support the 2 x Christmas campaign?

You can organize a collection among your staff and customers on behalf of the campaign. Contact us for more information. We are happy to advise you.

I myself am affected by poverty. Who can I contact if I would like to receive a parcel?

Articles donated to the 2 x Christmas campaign will be distributed through the SRC cantonal associations. Please contact your local cantonal association directly if you have any questions about how they are distributed in your area.

To the cantonal associations

Feel free to contact us if you have any other questions.